Reference

Terms & Conditions That Protect Your Play

When you open an account with pesiarqq, you're agreeing to a framework built to keep your funds safe, your withdrawals clear, and your disputes resolved fairly.

Account verification requiredDANA, OVO, GoPay, QRIS acceptedWithdrawal approval within 24 hours
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pesiarqq Terms & Conditions That Protect Your Play
QUESTIONS ABOUT TERMS

How to Reach Us on Policy Matters

If you need clarification on any part of these Terms & Conditions—whether it's about account access, payment holds, withdrawal cancellation, or dispute filing—our support team is here to explain them in plain language. We respond to all policy inquiries within 4 business hours. You can reach us via live chat during lobby hours, email for detailed policy questions, or phone during peak times.

Team online

Live Chat Support

Open chat from the lobby or account settings. Available during peak hours. Policy questions answered in real time by our support team.

Email Support

Send detailed policy questions to [email protected]. Expect a reply within 4 business hours. Include your account ID and describe the specific term or rule in question.

Phone Support

Call our Indonesia support line during weekday business hours. Explain which part of the terms you need clarification on, and we'll walk you through it step by step.

HOW WE PROTECT YOU

Security, Data and Your Account Rights

These terms outline how we keep your account and payment data secure. All communications between your device and our servers are encrypted. We never sell your personal information to third parties.

Data Encryption

All login, payment and game data transmitted to pesiarqq servers use industry-standard SSL encryption. Your password is never stored in plain text and cannot be retrieved by our team.

Payment Security

We do not store full card or bank details on our systems. DANA, OVO, GoPay and QRIS transactions are processed through their official secure gateways. Fraud checks run on every deposit and withdrawal.

Account Privacy

Your personal information is not shared with game studios, advertisers or third-party vendors. We use it only for account verification, payment processing, and customer support as described in our terms.

Data Retention

Transaction records and account activity logs are kept for seven years to meet regulatory requirements and to assist with dispute resolution. You can request a copy of your data at any time.

Account Corrections

Found an error in your account details or transaction history? Email support with proof and we will investigate and correct the record within 10 business days where our records support the claim.

Dispute Rights

If you disagree with a withdrawal denial, withdrawal reversal, or account restriction, you have the right to file a formal dispute. Our dispute team will review your case within 14 business days and provide a written decision.

Your Top Questions About Our Rules

Here are the questions we hear most often about pesiarqq's Terms & Conditions. Each answer is drawn straight from our policy document so you know exactly where to find the rule in full.

Contact support immediately via live chat or email with your account email and registered phone number. We will disable your account temporarily, verify your identity, and reset your access. Per our terms, you are responsible for keeping your login confidential; report suspicious activity within 24 hours of noticing it for fastest resolution.

Yes, if your withdrawal is still in 'Pending' status on your account dashboard. Once it moves to 'Processing' or 'Approved', it usually cannot be cancelled—it will arrive at your DANA, OVO, GoPay or QRIS account within the timeline shown. Contact support if you need to halt a withdrawal before it processes.

Deposits via DANA, OVO, GoPay and QRIS carry no pesiarqq fee; the payment provider may apply its own transaction fee. Withdrawals to any of these methods are also fee-free from our side. Minimum withdrawal is Rp 50,000. Any currency conversion fees are borne by your payment provider, not us.

After your withdrawal request is approved by our team (within 24 hours), the money is sent to your payment provider. DANA, OVO, GoPay and QRIS transfers typically complete within 5–15 minutes. Bank transfers may take 1–2 business days. We have no control over your provider's processing time once we send it.

Your account remains active. We do not close or delete accounts due to inactivity. However, our terms allow us to flag accounts that show no activity for over 12 months and may ask you to verify your identity if you return. Your funds and play history remain intact.

Game outcomes are determined by certified random number generators. Disputes are reviewed only if there is evidence of a technical malfunction—such as a crash during play that prevented you from completing a round. Contact support with screenshots and your game session ID within 48 hours. We investigate within 7 business days and decide based on server logs.

The complete text is linked at the bottom of this page and available in your account settings under Legal Documents. You can download a PDF copy at any time. Key updates are notified via email to your registered address; continuing to use your account after notification means you accept the updated terms.

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