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How pesiarqq Protects Your Privacy

When you open an account with us, your data—from your login credentials to your payment details on DANA, OVO, GoPay and QRIS—is handled with the same security we…

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pesiarqq How pesiarqq Protects Your Privacy
QUESTIONS ABOUT YOUR DATA

How to Contact Us About Your Privacy

Team online

Live Chat Support

Open your account and head to the Help menu in the bottom-right corner. Our support team in Surabaya responds to privacy inquiries during lobby hours, typically 08:00–23:00 Indonesia time daily.

Email Privacy Request

Send a message to [email protected] with your registered email and account username. We aim to respond within 3–5 business days with details on what data we hold and how to request changes or deletion.

Account Settings Access

Log in, tap your profile icon, select Settings, then Privacy & Data to view, download, or request correction of your personal information directly from your dashboard.

HOW WE SAFEGUARD

Data Security, Cookies and Account Protection

Encryption and Storage

All payment data—including DANA, OVO, GoPay and QRIS transaction details—travels through SSL encryption. We store account records on isolated servers with access limited to authorised staff. Backups are encrypted and tested quarterly.

Cookies and Tracking

We use cookies to keep you logged in, remember your game preferences, and measure page performance. You can disable non-essential cookies in your browser settings; doing so may limit some lobby features but won't affect withdrawals or account access.

Session and Login Security

Your session expires after 15 minutes of inactivity on mobile and 30 minutes on desktop. If you log in from a new device, we send a verification code to your registered email. You can view and revoke active sessions from Account Settings anytime.

Data Retention and Deletion

We keep your account data for as long as your account is active. If you close your account, we retain transaction records for 7 years where local law requires, then delete personal identifiers like your phone number and payment method details.

Third-Party Sharing Rules

We share your data only with payment processors (to complete DANA, OVO, GoPay and QRIS transfers), fraud-detection partners, and legal authorities where required by court order. We do not sell your information to marketers or data brokers.

Your Privacy Rights

You can request access to all data we hold on you, ask us to correct inaccuracies, or request deletion of your account and associated records. Email [email protected] with your account username and we'll guide you through each option.

Your Privacy Rights and Account Data

Yes. Log in to your account, go to Settings > Privacy & Data, and tap Download My Data. We'll compile your account details, deposit history, withdrawal records and game activity into a file you can download within 24 hours. You can also email [email protected] for the same request.

We retain your DANA, OVO, GoPay and QRIS transaction records for tax and fraud-prevention purposes. Payment method details (card number, account holder name) are deleted within 30 days of your final withdrawal, unless local law requires longer storage.

Your password is hashed using industry-standard encryption the moment you set it. No one at pesiarqq—not even our support team—can see or retrieve your password. If you forget it, we send you a reset link to your registered email.

When you close your account, we flag it as inactive and anonymise your personal details within 30 days. Transaction and game records remain for 7 years where local law mandates audit trails, then are permanently deleted. You can request immediate deletion by emailing [email protected].

No. We do not sell or share your account data with third-party marketing platforms, data brokers, or other gambling operators. We share information only with payment processors to complete your DANA, OVO, GoPay and QRIS transactions, and with legal authorities under court order.

Yes. You can disable non-essential tracking cookies in your browser settings without affecting your ability to log in, deposit, play or withdraw. Essential cookies for authentication and fraud prevention cannot be disabled, as they protect your account security.

Go to Settings > Account Details and edit your phone number, email or registered name directly. For historical data corrections or disputes, email [email protected] with your request and supporting information, and we'll respond within 5 business days.