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How We Protect Your Account and Data

When you open an account with pesiarqq, you're entering into a clear set of terms that protect both your funds and your privacy.

Account security verified at signupPayment data encrypted end-to-endWithdrawal verification within 24 hoursSupport in English and Indonesian
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pesiarqq How We Protect Your Account and Data
REACH OUR LEGAL TEAM

How to Contact Us About Your Rights

Team online

Live Chat

Open a chat window in your account lobby any time, 24/7. Our support team answers legal and account questions, data requests, and policy clarifications in English and Indonesian.

Email Support

Send formal requests to our support email address. Data subject requests and account closure notifications are logged and responded to within 48 hours during business days.

Account Settings

Update your personal information, verify your payment methods, and manage your account preferences directly from the settings menu. Changes take effect immediately.

HOW WE HANDLE YOUR DATA

Data Security and Account Transparency

Identity Verification

We verify your name, date of birth and payment method before your first withdrawal. Verification uses government ID or bank statements and is completed within one business day.

Payment Information

Your DANA, OVO, GoPay and QRIS details are encrypted and stored securely. We never share payment data with third parties outside our payment processor partners.

Account Activity Log

Every deposit, withdrawal, game round and login is recorded in your account history. You can download or export this record at any time from your account settings.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your language preference and track site performance. You can disable non-essential cookies in your browser settings without losing access to your account.

Data Retention

We keep your account information, transaction records and identity verification documents for seven years after account closure to comply with financial regulations.

Request Account Changes

Contact our support team to correct personal information, download your data, or request account suspension. Requests are processed within 48 business hours.

Legal and Account Policy FAQ

We collect your full name, date of birth, email, phone number and payment method for verification. We also log your IP address and device type for security. All information is encrypted and used only for account administration and fraud prevention.

Standard verification is completed within one business day. We review your government ID or bank statement and confirm your payment method. If we need additional information, we'll contact you via email or live chat.

You can update your email and phone number directly in account settings. Name and date of birth cannot be changed after verification; contact support if a correction is needed. You may request account data deletion, which triggers a closure process.

We retain your records for seven years for regulatory compliance. Your payment methods are deleted immediately. You can request permanent deletion of personal information, which is processed within 48 hours, except data required by law.

Only you and our support staff can access your account. Our security team may review activity if we detect unusual patterns or fraud risk. No one else sees your transaction history, balance or game rounds.

All deposits via DANA, OVO, GoPay and QRIS are processed through licensed payment partners. Withdrawals are verified against your registered account and payment method before processing. Every transaction is logged and encrypted end-to-end.

Your full account terms and privacy policy are available in your account settings under Legal Documents. You can download, print or save these as PDF. Contact support if you need a specific version in English or Indonesian.

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